How do I get my VIP discount?
Simply log in with a customer account! Once you are logged in, 15% will be deducted from all eligible items.
Which items are eligible for the 15% discount?
The VIP discount applies to everything except:
Vouchers, tables, surrounds, robots and all items from the brands Dr. Neubauer, Der Materialspezialist and Barna.
How much is shipping and when is it free?
Within Germany, shipping is free on orders of €69 or more. Below that, we charge €3.90 for parcels up to 1 kg and €5.90 for parcels of 1 kg and over.
Free shipping from €69 applies to deliveries within Germany only. Shipping to EU countries costs €6.90 (up to 1 kg) or €13.99 (1 kg and over); shipping to all other countries – for example Switzerland or the United Kingdom – costs €19.99. The exact shipping costs are shown at checkout before you place your order. For deliveries outside the EU, customs duties and import taxes may be charged on delivery.
Do I have to pay the shipping costs for a return?
Yes, the buyer bears the return shipping costs. The return address is:
Futurespin Online GmbH & Co. KG
Weppersdorf 6a
91325 Adelsdorf
Germany
Club shop
What is a club shop?
A club shop is your club's own area at Futurespin: we agree fixed special terms with your club — either for the entire range or for specific product groups and brands. Each member then orders as usual through their own customer account, with their own billing and delivery address and their own payment method. The terms are stored on the account and deducted automatically in the cart — no discount code, no minimum order value and no expiry date.
How does our club get a club shop?
Just send a short email to online@futurespin.de with your club name and a contact person, or give us a call. We will discuss what you need over the year and which brands your players use, and then make you a suitable offer. The club shop costs you nothing, there is no minimum purchase and no contract commitment.
How do our members get the special terms?
You receive a personal registration code for your club and pass it on to your members — for example by club email or in your WhatsApp group. Each member activates themselves once: enter the code on the club shop page, done. From then on, the club terms apply automatically to every order.
Does every member need their own customer account?
Yes — and that is exactly the advantage. Nobody has to keep collective order lists, collect money or distribute parcels anymore. Everyone orders for themselves, receives their own invoice and gets their delivery at home.
Are the club discount and other discounts combined?
No. The best price per item always applies; discounts are not stacked. If an item is on offer or a quantity discount is cheaper than your club terms, you will of course get the lower price.
Can we also offer our own club items?
Yes. On request, we place shirts, tracksuits or balls with your logo in a protected area that only your activated members can see. That way everyone orders the right item in the right version directly, and you still have a uniform look in the hall — without any collective order.
I have received a registration code — where do I enter it?
On the club shop page. Enter your code and your email address there. If you already have a customer account with us, it will be activated directly; otherwise we will create one for you. Then simply log in and order as usual.